Ethics Management & Customer Satisfaction - Korea Credit Guarantee Fund Organization

With advanced ethics management, KODIT continuously does its utmost to
upgrade its corporate value and fulfill its social responsibilities. To embody the
CEO's management philosophy of 'Public-minded Service', KODIT strengthened
the role of its ethics management unit and also practiced various programs for
customer satisfaction.

In addition, KODIT's efficient handling of its services combined with the complaint-prevention training of its staff significantly reduced the number of customer complaints and raised the level of customer satisfaction.
The outsourced call center also contributed much to improving customer satisfaction as well as to enhancing the productivity of staff members.

Implementation System

The Enterprise Support Department of KODIT has carried out ethics training programs such as E-CS Clinic to enhance the ethics mind set of its people. Furthermore, KODIT has continuously conducted the 「Clean For You」 campaign and 「Ethical Touching Plaza」, in which KODIT’s staff and its customers participated together. These special campaigns are aimed at stimulating ethical spirit and a customer-oriented mind.

In order to have more encompassing feedback from customers and outside experts, KODIT expanded 「the Open KODIT Participation Committee」 nationwide and operated the Voice of Customer (VOC) system. In this system, opinions on the overall management of KODIT can be transmitted on-line by 「the on-line Customer Evaluation Group」 whose 1,255 members (as of 2012) are from guaranteed enterprises and relevant institutions. Through this mechanism, KODIT can promote its customer-friendly image.

KODIT’s efforts for customer satisfaction has been highly acclaimed and KODIT has won ‘Customer Satisfaction Management Awards’ presented by the Korea Economic Daily for three consecutive years from the year 2010 to 2012. KODIT has also won ‘Presidential Citation for National Quality Awards’ presented by the Ministry of Knowledge Economy in December 2012 for its dedication to enhance customer service through VOC system and innovations.